Policies


Orders & Shipping

DOMESTIC
In some cases local orders may be picked up from our home showroom in Troy or at one of our many events or shipped via USPS Priority Mail=. Please note that orders shipping within NY are subject to sales tax.
All other domestic orders are shipped via USPS. If you would like an order to be delivered next-day, please place your order prior to 12:00pm MST on a weekday. Orders received after 12:00pm Friday through Sunday will be shipped the following Monday.
Orders are shipped out within 2-3 business days of purchase.
INTERNATIONAL- PLEASE NOTE: All customs fees, duties and taxes are the responsibility of the customer.

Sales Tax
Sales tax will be added to any orders shipped within New Your. Sales tax is not charged on shipments outside of New York.

Returns

We will gladly process an exchange or refund the full amount paid (less shipping charges) within two weeks of delivery date. Jewelry must be returned in original condition, unworn and with tags. For your security, please send your return with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. AMC Jewelry is not responsible for items damaged or lost in transit.
Please note that while returns are processed within two business days of return, credit card companies may require up to two weeks to settle charges.
Please contact us prior to returning an item as items sent without notification may incur a delay.
Charity and custom-designed pieces are not eligible for return or exchange.

Repairs & Restringing

If you require a repair, please contact us. One complementary repair service is offered with each purchase and additional repairs can be made for a nominal fee. Items will be replaced or repaired at our discretion.
For your security, please send your repair with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. AMCooper Jewelry is not responsible for items damaged or lost in transit.
Resizing

We will gladly resize select AMCooper pieces for a nominal fee. Please email us using the contact form for more information.

Note that healing crystal meanings are spiritual supports to healing and are not prescriptions or healthcare information.


Privacy

AMCooper is committed to protecting your privacy. We will collect personal identification information from you only if it is voluntarily submitted to us. We will never sell, loan, rent, trade or give away your name, email or address to anyone. We will only use the information we collect for the purpose of processing orders and enhancing your shopping experience. We will use email to communicate with you about your orders and to let you know about special product introductions and other AMCooper news.
Ordering from AMCooper is safe and secure. The AMC Jewelry website has security measures in place to protect the loss, misuse and
alteration of the information under our control. Once you click on "Check Out," you will be on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and it is stored in a secure environment.
If you have any questions about this Privacy Policy, please contact us